Your Sales, Service, and Ownership Questions, Answered

If you're comparing models, looking for financing, sorting out Black Label options, or working through service logistics, these are the questions Franklin and Nashville drivers ask most often.
Location and Hours
Where is Lincoln of Franklin located and what Middle Tennessee communities does it serve? +
Lincoln of Franklin is at 1129 Murfreesboro Rd., Franklin, TN 37064, easily reached from I-65 and US-431. The dealership serves Franklin, Nashville, Brentwood, Spring Hill, Columbia, Murfreesboro, and the broader Middle Tennessee area. Current hours and directions are on the contact page.
What is the EZPurchase tool at Lincoln of Franklin, and can I complete a purchase from home? +
EZPurchase is Lincoln of Franklin's online deal-building tool that lets you select a vehicle from live inventory, customize your financing, apply your trade, and structure a payment, all before arriving at the dealership. You can arrive with a deal already confirmed, which significantly shortens the delivery process. A separate pre-qualification form is also available.
Models and Features
What Lincoln models are currently available at Lincoln of Franklin? +
Lincoln of Franklin carries the Nautilus, Aviator, and Navigator, including the extended-wheelbase Navigator L. Each model is available in multiple trims including Black Label. Hybrid and plug-in hybrid variants are available on the Aviator Grand Touring. Browse current new inventory here.
How does the Lincoln Nautilus compare to the Lincoln Aviator for Nashville-area drivers? +
The Nautilus is a two-row midsize luxury SUV with a more compact footprint well-suited to I-65 commuting and Cool Springs area driving. The Aviator adds a third row with seating for up to seven and is available as a Grand Touring plug-in hybrid producing 494 horsepower combined. For families who need a third row but don't want the full-size commitment of the Navigator, the Aviator is the practical midpoint in the lineup.
How does the Lincoln Aviator compare to the Lincoln Navigator for Middle Tennessee families? +
The Aviator is a midsize three-row SUV with a more manageable footprint for Franklin and Brentwood neighborhoods. The Navigator is Lincoln's full-size body-on-frame flagship with substantially more cargo room behind the third row, a higher tow rating, and the extended-wheelbase Navigator L for buyers who regularly carry seven or eight passengers or tow trailers on I-24 toward Murfreesboro. If maximum space and towing capability are the priorities, the Navigator is the right vehicle.
Does Lincoln of Franklin carry hybrid and plug-in hybrid models? +
Yes. The Aviator Grand Touring is a plug-in hybrid that produces 494 horsepower combined from its twin-turbocharged V6 and electric motor, with an EV-only range sufficient for most Franklin-area daily commutes before switching to the hybrid drivetrain. The Nautilus also offers hybrid technology across select trims. Federal tax credits may apply to eligible plug-in models depending on buyer income and eligibility, the finance team can confirm current program details.
What is Lincoln Black Label and is it available at Lincoln of Franklin? +
Black Label is Lincoln's top ownership tier, available on the Nautilus, Aviator, and Navigator at Lincoln of Franklin. It includes exclusive interior themes designed by Lincoln's in-house team, priority pickup and delivery service for any service visit, complimentary annual detailing, and full membership in the Black Label owner program. Browse available Black Label inventory here.
Service and Maintenance
Does Lincoln of Franklin offer pickup and delivery for service appointments? +
Lincoln Pickup and Delivery is available at Lincoln of Franklin at no charge to the customer. The service team picks up your vehicle at your home or office in the Franklin, Nashville, or Brentwood area, performs the required work, and returns it when complete, which means your Lincoln can be maintained without disrupting your day.
Does Lincoln of Franklin use genuine Lincoln parts for service? +
Yes. All service at Lincoln of Franklin is performed by Lincoln-trained technicians using genuine Lincoln OEM parts, which are engineered and tested to the original factory specifications. Genuine parts preserve any remaining factory warranty coverage, aftermarket alternatives can void coverage in ways that affect future repair costs. The full service and parts capabilities are on the service center page.
How do I schedule service at Lincoln of Franklin? +
Appointments can be booked anytime through the online scheduler.Lincoln Pickup and Delivery is also available for customers who prefer the vehicle come to them rather than the other way around.
What are the current service specials at Lincoln of Franklin? +
Current service and parts coupons are on the service specials page, updated monthly with offers on oil changes, brakes, tires, and scheduled maintenance items. Print or show the coupon at the service desk when you check in.
Financing and Trade-In
What financing options are available at Lincoln of Franklin? +
Lincoln of Franklin works with Lincoln Automotive Financial Services and a network of lenders for loans and leases on new and pre-owned vehicles. The finance center handles applications across credit profiles. Current lease and purchase incentives are on the current incentives page, updated monthly.
Can I get pre-qualified for financing online at Lincoln of Franklin? +
Yes. A pre-qualification form is available online and can be submitted before your visit. The EZPurchase tool also lets you customize payment terms against live inventory from home, which means you can arrive with a deal structure already in place rather than working through numbers on the lot.
How do I get a trade-in value at Lincoln of Franklin? +
Lincoln of Franklin provides an online trade-in estimate through the trade appraisal tool on the website. The estimate uses current market data and can be applied as a credit toward a new or pre-owned Lincoln purchase at the dealership.
What current Lincoln incentives and specials are available at Lincoln of Franklin? +
Current Lincoln Automotive Financial Services lease and purchase incentives are on the current incentives page, updated monthly. Programs change each month and vary by model and term, the finance team can apply current factory offers against specific vehicles in stock and build a side-by-side lease versus purchase comparison.
About the Dealership
Does Lincoln of Franklin carry Certified Pre-Owned Lincoln vehicles? +
Yes. Lincoln CPO vehicles pass a rigorous inspection and come with a factory-backed limited warranty, a 30-day money-back guarantee, roadside assistance, and a CARFAX report. The CPO program also includes complimentary pickup and delivery for the first year of certified ownership. Browse CPO inventory here. Full program benefits are on the CPO benefits page.
What are Lincoln Access Rewards and how do they work? +
Lincoln Access Rewards is Lincoln's complimentary loyalty program available to all Lincoln owners. Members earn points on service visits, parts and accessories purchases, and Lincoln Financial Services transactions. Points are redeemable toward future service costs or vehicle purchases at Lincoln of Franklin. Enrollment is free and can be completed through the Lincoln App.
What is the Lincoln App and how does it connect to vehicles from Lincoln of Franklin? +
The Lincoln App provides remote start, lock and unlock, a charging status monitor for plug-in hybrid models, service scheduling, and access to Lincoln's 24/7 concierge assistance directly from your phone. It connects to compatible Lincoln vehicles over a cellular connection and works wherever you are in the country.
Still have a question?
The team at Lincoln of Franklin is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.